MGM Resorts Outlines Its Health and Safety Plan for Re-Opening

MGM Resorts International released its 'seven-point safety plan' today that outlines the steps they are taking to reopen safely. Nevada recently reopened restaurants to 50% capacity last week and Las Vegas hotel and casino operators are creating and releasing their plans to welcome the public back when it is safe.

"“Preparing for the moment we can re-open our doors, MGM Resorts focused on developing a plan that puts health and safety at the center of everything we do. Our ‘Seven-Point Safety Plan’ is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely,” said MGM Resorts Acting CEO and President Bill Hornbuckle. “Our properties will not look the way they used to for a while, and that’s not only okay, it’s critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely. We will continue working with experts and following guidance from the World Health Organization, Centers for Disease Control and Prevention (CDC) and government officials and regulators as we evolve these protocols based on the latest information.”

MGM Resorts full plan can be found here and includes the following plan:

Employee Management

  • Employees will be screened for symptoms and temperature checks. 
  • MGM employees will wear a mask when on property. Staff dealing with food or cleaning public spaces will continue to wear gloves and additional staff will now wear them as well.
  • Electrostatic sprayers will be used in large areas for more efficient cleaning.
  • HVAC will be reviewed and to ensure systems are most effective with current guidelines and they will monitor new scientific guidance as it becomes available.

Guest Experience

  • Guests will no longer need to wait to be seated for a table and instead added to a virtual queue that sends a text message when their table is ready
  • Six-foot physical distancing will be set up throughout the casino, hotel, and on-premise dining areas.
  • Hand sanitizer stands will be available at every entrance.
  • Digital menus will be accessible via a QR code that can be scanned by a mobile device.
  • Individual condiments will be provided upon request.
  • Pre-packaged food options will be increased and made available.
  • Buffets will no longer be self-serve.
  • Payment options will include contactless payment via smartphones or paying at the table with a credit card.
  • Contactless Check-In will be available for guests to use the MGM app so the check-in process can be completed in entirety by the guests. 

When reviewing and implementing best practices, MGM has additional insight from their international properties overseas. Macau, the gambling mecca of Asia, was shut down back in early February for two weeks, giving their executive team months of planning for this. Currently, the timeline for when casinos will reopen in Las Vegas and other states is unclear but MGM is outlining their plan to mitigate risk and encourage guests to return.