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Guest Experience

Bar & Restaurant's Guest Experience channel delivers insights on service, hospitality, customer engagement and dining experiences, helping operators build loyalty, increase satisfaction and drive repeat business.

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Guest Experience

Leading with values: The leadership lesson beyond problem-solving

Strong leaders don’t just solve problems. They use values to guide decisions and develop future leaders under pressure.
Philip Pinkerman, CHART
 Champagne and Fries

How affordable luxuries can boost bar sales

Sep 15, 2026 8:00am
Kid in restaurant loud phone speakerphone restaurant

If you don't define the atmosphere, your loudest guest will

Aug 21, 2026 2:00pm
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Turning customer reviews into operational results

Aug 10, 2026 3:00pm
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Training that sticks: How to build teams guests trust

Jul 27, 2026 12:00pm
doordash benefits for bars and restaurants

8 tips for building a profitable restaurant delivery program

Jul 20, 2026 8:00am
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